Refund Policy
Clear guidelines and procedures for requesting refunds on Crantor ensemble machine learning finance courses and services
Refund Eligibility & General Terms
At Crantor, we understand that educational investments require careful consideration. Our refund policy balances fair treatment of students with sustainable business practices for our ensemble machine learning finance programs.
Refund requests are evaluated based on several factors including course completion percentage, time elapsed since enrollment, and specific circumstances surrounding the request. We process refunds for courses scheduled between September 2025 and March 2026, with enrollment typically opening six months prior to start dates.
Important Eligibility Requirements
Students must submit refund requests within the specified timeframes and provide detailed reasoning. Refunds are not automatically granted and each case receives individual review by our academic team.
Refund Processing Timeframes
Initial review and acknowledgment of refund request
Complete evaluation and decision notification
Payment processing and fund return to original method
Step-by-Step Refund Process
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Submit Written Request
Email your refund request to contact@pittaminds.biz including your full name, enrollment details, course information, and detailed explanation for the refund request.
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Provide Supporting Documentation
Include any relevant documentation such as medical certificates, employment changes, or other circumstances that support your request.
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Academic Review Process
Our team reviews your progress, participation level, time elapsed since enrollment, and circumstances to determine eligibility.
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Decision Notification
You'll receive written notification of our decision including refund amount (if approved) and processing timeline.
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Payment Processing
Approved refunds are processed back to the original payment method used for enrollment.
Different refund percentages apply based on timing of the request. Full refunds are rare and typically only granted in exceptional circumstances before course commencement. Partial refunds follow a sliding scale based on course completion and time elapsed.
For technical payment issues or billing errors, we expedite resolution and full refunds when appropriate. Students experiencing financial hardship should contact us directly to explore alternative arrangements before formal refund requests.
Refund Request Contact Information
Email: contact@pittaminds.biz
Subject Line: "Refund Request - [Your Full Name]"
Address: Altdorfstraße 58, 79312 Emmendingen, Germany
Phone: +49 22844640318
Include your enrollment ID and detailed explanation in all refund communications